Career Recruitment at ipNX Nigeria Limited June 2019

Career Vacancy : ipNX Nigeria Limited Job Description

Employment Opportunity : Customer Experience Executive Job Recruitment

ipNX Nigeria Limited is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.

We are recruiting to fill the position below:

Job Title: Customer Experience Executive
Job ID: 62
Location: Lagos
Department: Customer Experience & Advocacy
Function: Improve overall service experience across the customer journey map & life cycle
Reporting to: Customer Experience Co-ordinator
Travel Frequency: N/APurpose of the Job

  • To collate & analyze  data to develop strategies and techniques that will improve customer experience,to monitor & track service initiatives from  initiation ,planning  completion to implementation and train , monitor & ensure consistency in service standards in ipNX.

Expected Key Results

  • Customer Experience Management
  • Customer Experience Training & Quality Assurance
  • Reporting
  • Other responsibilities as assigned

Educational Qualifications & Functional Skills

  • Minimum 2.2/Upper Credit, Bachelor’s degree in  Social science or related field.

Work Experience:

  • Minimum of 1 year of varied experience in Telecoms/Database Management and Customer Service Management.
  • Strong working knowledge of survey & analytical tools.

Other Requirements:

  • Customer Obssessed
  • Data analytics
  • Excellent communication skills
  • Ability to optimize work processes
  • Self-Development
  • Nimble Learning
  • Ensures Accountability
  • Drives Engagement
  • Drives Vision & Purpose
  • Can Multi-task

Interested and qualified candidates should:Click here to apply

Job Title: Network Support Engineer
Job ID: 44
Location: Garki, Abuja
Department: Group Infrastructure Unit
Function: Network Implementation & Support
Reporting to: Regional Head, Implementation & Support
Travel Frequency: OccasionallyPurpose of the Job

  • To improve on the SLAs with customers by reducing the MTTR which will translate to improve service to customers.

Expected Key Results

  • Provision of support to corporate and retail clients, in the form of timely fault diagnosis and resolution.
  • Monitoring and troubleshooting of the core network with the aim of proffering quick and accurate resolution to core network problems.
  • Managing Pre-Installation procedures (site survey), and actual installation, integration and maintenance of microwave radio links (point-to-point, point-to-multipoint and NLOS).
  • Establishing and managing end-to-end connectivity for banks and other corporate bodies.
  • Installation, configuration and integration of new clients into the network.
  • Providing adequate back-end support for field engineers.

Educational Qualifications & Functional Skills

  • Minimum 2.2/Upper Credit Bachelor’s Degree in Computer Engineering /Electrical Engineering or Computer Science.
  • Professional Qualification: CCNA, CCNP

Work Experience:

  • Minimum of 1 year experience.

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Nimble Learning.

Interested and qualified candidates should:Click here to apply


Job Title:
System Analyst/Developer – OSS/BSS
Job ID: 40
Location: Lagos
Department: Information Systems and Technology
Function: System Analysis and development
Reporting to: Head, Information Systems & Technology
Travel Frequency: Occasional

Purpose of the Job

  • Primary responsibility for the development and support of the OSS/BSS platform and its integration with other systems and applications.

Expected Key Results:

  • Develop  and build software and applications
  • Ensure feasibility and usefulness of projects
  • Reporting

Educational Qualifications & Functional Skills

  • Minimum 2.1/Upper Credit Bachelor’s Degree in Computer Science, Computer Engineering, or Computer Information Systems or related field or a combination of related experience and education.

Work Experience:

  • Hands-on experience with Perl programming, Linux, Postgres RDBMS, and Apache web server required
  • Demonstrated experience developing database- driven web applications using PHP, Python, Ruby on Rails, or Java, a plus
  • Previous experience in Telco OSS/BSS software, such as Freeside and FreeRadius, a big advantage
  • Experience with user experience software development using JavaScript including libraries such as JQuery, XML, CSS3.0 (with dynamic, responsive web design with mobile devices), and other related UI technologies (HTML5, Flash)
  • Strong integration skills
  • Good understanding of web application development using HTTP REST, software standards, software development life cycle and methodologies
  • Knowledge of software development process, quality control, and impact assessment
  • Demonstrated knowledge in mobile platforms, internet technologies and user interface
  • Experience working in a multi-platform (LINUX, Mac-OS and Windows) environment. Experience working with version control systems (Subversion, Git)

Other Requirements:

  • Strong team player
  • Ability to mentor less experienced engineers
  • Solid problem solver
  • Ability to quickly learn and apply new tool sets, technology and concepts
  • Proven ability to organize, prioritize, and manage multiple projects effectively, deal with changing priorities, and to meet deadlines in a rapidly changing, fast-paced environment
  • Effective communication and interpersonal skills to present information and ideas clearly and succinctly and to explain various application software and hardware to end users

Interested and qualified candidates should:Click here to apply

Application Deadline 31st July, 2019.




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