March 2019 Customer Relationship Officer Job Opportunity in an Internet Solution Provider (ISP) Firm Nigeria

Career Vacancy : Willers Solutions Ltd Job Description
Employment Opportunity : Customer Relationship Officer Job Recruitment

Willers Solutions Limited – Our client, an Internet Solution Provider (ISP) firm located in Lagos is looking to fill the position below:

Job Title: Customer Relationship Officer
Location:
Lagos
Specialization

  • Client Relationship Management, Retention, Revenue Collection and Account Reconciliation.

Duties and Responsibilities

  • Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
  • Provide proper account reconciliation and credit notes to customers for down time experienced.
  • Maintain complete and accurate customer correspondence data.
  • Assist sales team in business acquisitions, planning, retention and management.
  • Develop and update client related reports.
  • Identify and reports on continuing problems in an effort to minimize future negative customer impact.
  • Proactively follow up disconnected clients to get their links reconnected and resolve issues.
  • Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner
  • Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly bases.
  • Improve the overall customer relationship, delivering reliable administrative support and customer service.
  • Schedule and conclude status meetings with appropriate development resources and customers.
  • Manage customer portfolio to maximize relationship building opportunities.
  • Run periodic customer satisfaction survey.

Qualifications & Experience

  • B.Sc/HND in any related field or equivalent.
  • 4+ years’ Client Relationship experience. Preferably in an Internet Solution Provider client facing environment while being professional and Customer focused.
  • Active listener, articulate speaker, and adaptable to client peculiarity.
  • Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.
  • Ability to function in a multi-tasking environment.
  • Stays calm under stress and proactive in problem solving.
  • Tactful, courteous, and possess the ability to build profitable relationship with Clients.
  • 3+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (such as Excel, Word processing, Microsoft Outlook and internet surfing).

Skills and Specifications

  • Fluency in English; excellent communication (Oral & Written) skills, interpersonal skills and superblistening skills.
  • Ability to make large number of calls and receiving same from clients.
  • Excellent knowledge basic accounting principles; account reconciliation, Taxation (Withholding Tax & Value Added Tax application) and aggressively follow up on client’s debts/revenue collection.
  • Knowledge of account management and relationship building process; Prior experience in business development process will be an advantage.
  • Must meet strict deadlines.
  • Ability to type fast, receiving and sending large email correspondence to clients.
  • Good knowledge of invoicing and preparation credit notes to clients.


How to Apply

Interested and qualified candidates should forward their CV (MS Word Format) to: lizzy.bika@willerssolutions.com Using “Customer Relationship Officer” as the subject of the mail.

Note: Only qualified candidates would be shortlisted.

Application Deadline: 25th February, 2019.




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